Delivery Time: 1-72 Hours

Price: $ 68.75

Service is Live: Monday - Friday (9AM - 5PM PST)

This service is done remotely via our USB Software & a technician. After placing your order, please visit our Live Chat to speak with one of our technicians to guide you through the process. The service is 1-72 Hours. The typical timeframe for this service is 60 Minutes once a technician is online.

Carriers Supported: 

  • ATT
  • Cricket (AIO)
  • Sprint
  • Xfinity
  • T-Mobile
  • Metro PCS
  • Spectrum


Models Supported: 

  • Samsung S9 (G960U)
    • All revisions supported
  • Samsung S9+ (G965U)
    • All revisions supported
  • Samsung Note 9 (N960U)
    • All revisions supported

Note about revisions or security patch level.

If the revision or security patch level is listed as not supported we will not be able to service that device. If all revisions are supported this service will work regardless of security patch level. If your revision is not listed or you are unsure please contact live support. Please note, due to live support not being able to interface with the device, the technician may alert you that another service is required, if this happens the order will be refunded and the request will have to be placed under that service.

Question & Answers:

Q. How do I check the revision on my device to verify support ?
A. Please complete the following:

  1. From Home screen, navigate: Apps Icon > Settings.
  2. From Settings, tap About
  3. From About, tap Software information
  4. Under Build number (Ex: PPR1.180610.011.xxxxxSQS2BSI4)
    1. The xxxxx represents model number (Ex G970USQS2BSI4)
    2. The 5th number/letter from the end is the revision. (Ex G970USQ2BSI4) in this case the 2 is the revision.

Q. How do I check the security patch level on my device?
A. Please complete the following:

  1. From Home screen, navigate: Apps Icon > Settings.
  2. From Settings, tap About
  3. From About, tap Software information
  4. Under Android security patch level (September 1, 2019)


  • Download our Remote Support Tool (Click Here) and execute it with Administrator rights. This will give you your Remote Support ID.
  • Please include your Remote Support ID with your request


  • Our USB Software
  • Operating System: Windows (XP SP3, 7, 8, 8.1, 10) | Mac (Not Supported)
  • Hard Drive: 30GB Free storage or more
  • Memory: 4GB or more
  • Network: Broadband or faster (1.5Mbps Download/Upload) can test at
  • USB Cable: OEM recommend or Equivalent cable. (eBay or other low grade cables may cause issues)

What this service is: 

  • ✔ This service will SIM unlock your device.
  • ✔ This service is performed by a technician remotely using a USB cable.
  • ✔ This service supported Monday - Friday 9:00 AM to 5:00 PM PST
  • ✘ This service IS NOT a FRP (Factory Reset Protection | Google Account Lock | Reactivation Lock) removal service, if device has FRP use FRP removal services prior to this service.
  • ✘ This service IS NOT a cleaning service. (It will not clean or change the status of the IMEI for service providers).
  • ✘ This service DOES NOT remove the lease lock from Sprint/T-Mobile/ATT or any other carrier or provider.
  • ✘ This service DOES NOT rebrand/change branding/startup logos/shutdown logos or remove carrier bloat ware. This service is for SIM unlocking device only. 

Some things to know:

  • ✔ This service may FDR (Factory Data Reset) the device, please know the technician will not ask to do this.
  • ✔ Check and validate device IMEI for blacklisting/lost stolen. Refunds will not be given.
  • ✘ This service is for SIM unlocking the device, any additional setup such as APN, MMS, Data or any other services are not provided and are not guaranteed to work. In most cases the device's should function as normal however this service is strictly for unlocking the device. 
  • ✘ We do not guaranteed any functionality to work from one carrier to another, only calls and texting can be guaranteed to work if device is not blacklisted/reported lost stolen etc on GSM networks. This dot not include carriers such as Verizon/Page plus or any other Verizon MVNO due to the carrier being CDMA/LTE. If you need the device to work properly on Verizon/Page plus/MVNO of Verizon it may require the device to be rebranded, check our services for Unlock + Rebrand instead.
  • ✘ Please note, because of the nature of how Sprint device's work, they may not show your carriers name in the upper left or right hand corner and may continue to show Sprint as the carrier name. This is a normal behavior of these devices.

After Submitting Order:

  • Please copy/paste your Order # and Remote Support ID in our live chat.